Product Returns (RMA) Management -
Complicated Product Returns Management Made Easy.
With VERSO™, product returns management is handled efficiently through a single online portal; helping you reduce cost and increase customer satisfaction. Our flexible portal makes reverse logistics easy to manage for you and your many business partners. Features include:
- Automatic Warranty Verification
- Unlimited group and user permissions configuration – suppliers, customers, internal and more
- Screen presentation by company, channel, contract as needed
- Field view and editing at multi group level
- Workflows at company, channel and contract levels – with admin defined steps
- Power BI for reporting with access to predictive analytics
- Easy data interaction with supporting systems – such as inventory and warehouse management
- Tracking of KPIs and generation of custom notifications
Trouble Reporting and Management -
Ensuring timely problem resolution.
With VERSO™, trouble reporting and management is handled efficiently through a single online portal by all participating stakeholders; helping you reduce cost and increase customer satisfaction. Our flexible portal makes trouble reporting easy to manage for you and your business partners and supporting vendors. Features include:
- KPI tracking, ensuring tickets are handled in timely fashion
- Customized notifications and alerts based on status and data changes
- Unlimited group and user permissions configuration – vendors, customers, internal and more
- Screen presentation by company, channel, contract as needed
- Field view and editing at multi group level
- Ticket workflows at company, channel and contract levels – with admin defined steps
- Power BI for reporting with access to predictive analytics
- Easy data interaction with supporting systems – such as CRM