Value Proposition of the VERSO Portal
Enterprise Edition

Verso Enterprise Components

• Returns (RMA) Management
• Spare Parts Ordering
• Trouble Reporting
• Field Service Assignment

Verso Components:

Trouble Reporting and Returns Management

• Facilitate the reporting of problems and RMAs
• Reduce cost of requesting, verifying and handling Return Material Authorizations (RMAs)
• Improve satisfaction of dealers, customers and other stakeholders within the RMA process
• Improve quality – reduce errors
• Automatic Warranty Verification – via interface with existing ERP and other systems
• Ensure high level of security and reliability

Typical RMA process Without VERSO:

Process Characteristics – Without VERSO:

• Phone calls required for RMA assignment
• Manual research to determine warranty, product info, etc.
• Multiple calls with feedback, approval, status, shipping
• Manual updates to RMA logs, ERP systems, tracking, etc.
• Dealer/customer manually completes RMA with info provided
• Unnecessary labor cost
• Dealer/customer frustration
• Errors

Impacts from VERSO:

Impacts from the Port:

• Eliminates need for phone calls to request RMA
• Eliminates manual research – verification of warranty and product status
• Eliminates follow up calls to dealers, customers others for approval
• Elimination of manual errors, better quality
• Elimination of manual RMA prep by customer/dealer (reduces errors)
• Eliminates need for status phone calls from customer/dealer
• Eliminates portion of calls with warehouse and or supplier

Process Characteristics – With VERSO:

• Online easy access to dynamic web form by dealer/customer
• Automatic verification of warranty and other product info!
• Elimination of manual errors, better quality
• Secure links and Easy to implement interface to data via Webservices.
• Access by company to all RMAs, status, reporting, etc.
• Reduction in labor cost due to phone handling, research, contact, etc.
• Informed stakeholders via access AND email alerts
• Notification by dealer/customer when replacement is received
• High level of customer/dealer and employee satisfaction

Spare Parts Ordering

• Facilitate customer ordering of spare parts
• Improve satisfaction of customers and other stakeholders within the parts ordering process
• Improve quality – reduce errors
• Automatic association of parts to products
• Ensure high level of security and reliability
• Enable parts ordering through ecommerce, quoting and P.O. processing

Typical parts ordering process Without VERSO:

Process Characteristics – Without VERSO:

• Phone calls required to determine necessary part requirement
• Manual research to determine part numbers for product
• Multiple calls with feedback, approval, and status
• Manual updates to ordering process
• Dealer/customer manually completes part request form
• Unnecessary labor cost
• Dealer/customer frustration
• Errors and delays in orders

Impacts From VERSO:

Impacts from the Portal:

• Enables online part ordering or quote/P.O. request
• Eliminates need for phone calls to request part number
• Eliminates manual research – identification of parts for product
• Eliminates follow up calls to dealers, customers of part order status
• Elimination of manual errors, better quality
• Elimination of manual order prep by customer/dealer (reduces errors)
• Eliminates need for status phone calls from customer/dealer
• Eliminates portion of calls with warehouse and or supplier

Process Characteristics – With VERSO:

• Online easy access to product/part association for ordering options:
• Credit Card / Ecommerce
• Quote or P.O. request
• Automatic assignment of parts to products
• Elimination of manual errors, better quality
• Access by company to all order transactions and requests
• Reduction in labor cost due to phone handling, research, contact, etc.
• Informed stakeholders via access AND email alerts
• High level of customer/dealer and employee satisfaction